Aapke brand Giftmart.pk ke liye yeh professional aur complete Return and Refund Policy page tayyar kar diya hai, jismein sabhi purani references ko Giftmart.pk ke sath update kar diya gaya hai aur kahin bhi "GB Dry Fruit" ya purana naam nahi hai:

Return and Refund Policy

Thank you for shopping at Giftmart.pk.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable to any products that you purchased from us.

Cancellation & Return Timeframe

If you are unsatisfied with the product, you can return the product within 2–5 days of delivery.

The following conditions will be applied:

• If the product has any genuine fault or defect.

• Goods made to your specifications or clearly personalized.

• Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the expiry date has passed.

• Goods which are not suitable for return due to health protection or hygiene reasons (such as unsealed food products/dry fruits) and were unsealed after delivery.

• Goods which are, after delivery, according to their nature, inseparably mixed with other items.

   

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Only regularly priced goods may be refunded. Unfortunately, goods on sale cannot be refunded unless permitted by applicable law.

 

Method of Refund & Contact

You can contact us via WhatsApp at 03442003180 or email us at support@giftmart.pk for returns and refund requests.

Customers are responsible for the cost and risk of returning the goods to us. You should send the goods to our designated office address. After the product is received and inspected, the refund processing time will take approximately 2 business days.

We cannot be held responsible for goods damaged or lost in the return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the returned goods or proof of received delivery.

Damaged / Defective / Incorrect Goods

If you receive damaged, defective, or incorrect goods, please reach out to us immediately so we can resolve the issue.

Delivery Charge & Processing Fee on Returning Goods

The customer is responsible for return shipping charges. Additionally, a 10% processing charge will be deducted from the total product cost before issuing the refund.

Products Returned Exceeding the Cancellation Period

If the return period (2–5 days) is exceeded, the customer will no longer be eligible to return the product. If you want to know more, please check our Terms and Conditions page.

Refund Policy for Online Payments

At Giftmart.pk, customer satisfaction is our top priority. If you make a payment through Visa Card, MasterCard, Debit Card, Easypaisa, JazzCash, Bank Transfer, or any online payment gateway, and your order cannot be fulfilled due to stock unavailability or any other issue, we will process your refund manually.

Important Refund Information

Refunds for online payments are processed manually through:

• Easypaisa

• JazzCash

• Bank Transfer

If you paid online using a card, wallet, or payment gateway, you will need to provide:

1. Your bank account details (IBAN / Account Title), OR

2. Your Easypaisa / JazzCash mobile wallet number

This enables us to securely transfer the refund amount directly to you.

Out of Stock Orders

In case a product becomes out of stock after your payment is completed:

• One of our customer support representatives will contact you directly.

• You will be asked to provide your bank account or mobile wallet details for the refund.

• Your refund will be processed as soon as possible after verification.

We aim to make the refund process simple, secure, and transparent for all our customers at Giftmart.pk.

Policy Language: English